Veterinary Product Specialist

UID is seeking a Veterinary Product Specialist to support customer training, implementations, product demonstrations, and ongoing product development for our veterinary technology products.

This is a hands-on, customer-facing role for someone who understands veterinary workflows, learns technology quickly, communicates well, and is comfortable solving problems independently.

Veterinary Practice Managers, Lead Veterinary Technicians, Technician Supervisors, RVTs/CVTs/LVTs, and other experienced veterinary professionals are strongly encouraged to apply.

Come join us as we use RFID and connected technology to improve controlled-substance management and veterinary workflows.

• Lead customer installations, onboarding, and training for UID veterinary products such as CSI-360 and TraqPaw
• Provide ongoing customer support and troubleshoot product, workflow, hardware, and basic IT issues
• Participate in pre-sales product demonstrations with prospective customers
• Help Sales understand customer workflows, needs, and pain points
• Collect customer feedback and identify opportunities for product improvements
• Work closely with Product and Engineering to communicate customer needs and technical issues
• Identify veterinary industry trends and emerging customer needs
• Help Marketing translate product features into clear customer benefits, messaging, and use cases
• Improve training materials, support documentation, and implementation processes
• Occasionally participate in trade shows or industry events
• Take an occasional customer call outside normal business hours (typically 1–2 times per month)

• 3+ years of experience in veterinary medicine, veterinary practice operations, animal health, life sciences, or a related field
• Experience training, mentoring, onboarding, or educating others
• Strong communication and presentation skills
• Comfortable learning and explaining new technology
• Strong problem-solving skills and ability to work independently
• Organized and able to manage multiple customers and priorities
• Comfortable working with both technical and non-technical users

• Experience as a Veterinary Practice Manager, Hospital Manager, Lead Veterinary Technician, or Technician Supervisor
• RVT, CVT, LVT, CVPM, or related veterinary credential
• Experience managing controlled substances, inventory, DEA compliance, or controlled-drug workflows
• Experience with veterinary practice management software (PIMS) such as ezyVet, Cornerstone, AVImark, ImproMed, Pulse, Vetspire, Shepherd, or similar systems
• Experience implementing new software, equipment, or workflows in a veterinary practice
• Experience creating SOPs or training materials
• Familiarity with Salesforce, JIRA, Confluence, or similar tools
• Basic understanding of IT infrastructure, networking, or hardware

Degree in Veterinary Technology, Animal Science, Biology, Chemistry, or a related field preferred.

Relevant veterinary industry experience may be considered in place of a specific degree.

• Full-time, on-site in Kenosha, WI
• Less than 5% travel expected

• 401(k) with company match
• Paid Time Off
• Holiday Pay
• Yearly Bonus